Policies & Info


Shipping | We ship via USPS, and it is $10 flat rate shipping for every order $49 & under. Please enjoy free shipping on orders $50+ with code FREESHIP50 at checkout. We currently ship to all 50 U.S. states; we do not ship internationally at this time. We do our best to mail out your order as soon as possible--please allow 2-3 business days for processing unless otherwise indicated in the product description (during promos, flash sales, etc).

Returns & Exchanges | For online orders, if there is a discrepancy with your purchase, please Email us at talktome@hellotwiggy.com within 7 days of receiving your order. Please contact us if the product has been damaged in transit. Customer satisfaction is top priority, and we will work with you to resolve the issue. All sales FINAL on flash sale, promo, and otherwise indicated items. A receipt is needed for craft fair/pop up purchases wanting to be returned or exchanged. Please contact us within 7 days of receipt date.

Wholesale | Wholesale inquiries are definitely welcomed! Please contact Jessica at talktome@hellotwiggy.com to get more info.

Privacy Policy| Scout's honor--if you sign up for our Email Newsletter, we promise not to share any of your information, and will only use your Email addresses for the sole purpose of sending you newsletter updates, sale announcements, and awesome promo codes! You are able to unsubscribe at any time via an "unsubscribe" link located at the bottom of every Email; or please Email us directly that you'd like to be removed, and we'll manually take you off our list (but of course, we'd be sad to see you go!).

Totes & Pouches | We do our best to give you consistently sized products, however, due to manufacture discrepancies, some totes and pouches might change slightly from each of our bulk orders year to year. If you are concerned about the size, please refer to the product descriptions to see the (closest-we-can-get-to-accurate) approximate size that a certain design is printed on.

Thank you! | We just want to say thank you so much for choosing to shop with us and supporting local! All of our designs are graphic designed (and some even hand-drawn) by Jessica, and we are very proud to have them locally screen printed here on Oahu. Thanks to all of our wonderful customers, we are able to experience so much joy with Twiggy. Thank you for making one of our dreams possible. We hope that Twiggy gives you as many smiles as you give us!